Health and Safety Guidelines
Procedures
What We're Doing
CLEAR Health Pass
Contact Us

Updated September 13, 2021

We’re excited to welcome you back to live performances and the 2021–22 season! Due to the renovation of David Geffen Hall, a majority of our 2021–22 season performances will take place at Alice Tully Hall and the Rose Theater at Jazz at Lincoln Center’s Frederick P. Rose Hall. Learn more about these venues.

All audience members attending New York Philharmonic concerts will be required to show proof of vaccination against COVID-19 with a vaccine authorized by the World Health Organization or the Food and Drug Administration.

In addition, as of August 9, all guests attending Philharmonic performances must maintain appropriate face coverings in accordance with current CDC guidelines.

The final dose of the vaccine must have been administered at least 14 days before entry. Anyone who is unable to be vaccinated due to disability or religious reasons and those under 12 years of age will receive a ticket refund. For the safety of all audiences, musicians, and staff, we regret that we are unable to offer any exceptions for those who are not vaccinated.

To ensure your experience with the New York Philharmonic is safe, we continue to monitor federal, state, and city guidelines for health and safety. These include, but are not limited to, meeting HVAC system requirements, enhanced cleaning procedures, and providing hand sanitizer.

The safety plan and visitor guidelines are subject to change as federal, state, and city recommendations evolve. Despite the implementation of enhanced safety measures, an inherent risk of exposure to infectious disease still exists. By attending a New York Philharmonic performance, you voluntarily assume all risks related to exposure to infectious disease. Learn more: A Promise to Our Audience.

Procedures

All ticket holders will receive advance notice of the health and safety protocols in place for their concerts. Any policy or schedule changes will be communicated in a timely and transparent way. Additionally, this page will remain an updated resource.

If you’re feeling ill or have symptoms related to a cold or infectious disease, please stay home.

  • Ticket exchange policy: Anyone requiring a ticket exchange due to health and safety concerns may do so without incurring an exchange fee. Exchanges can be made on this website by logging into “My Account” and visiting your “Upcoming Events” page, or by calling the Customer Relations team at (212) 875-5656.

  • Accepted forms of proof of vaccination:
    • CLEAR Health Pass (for access to quick entry lanes) — a secure, digital proof of vaccination. Download and follow the prompts to enroll here.
    • For more information about completing your enrollment, see below.
    • Excelsior Pass with an accompanying photo ID — available to anyone who received a COVID-19 vaccine in New York State.
    • Physical vaccination card, or smartphone photo of the vaccination card, with an accompanying photo ID.

If you are unable to visit us, check out NYPhil+, the New York Philharmonic’s on-demand streaming service featuring over 50 hours of newly recorded and historic performances.


What We’re Doing

  • HVAC compliance: Alice Tully Hall and the Rose Theater at Jazz at Lincoln Center’s Frederick P. Rose Hall have HVAC systems providing healthy, code-compliant indoor air quality.

  • eTickets/contactless entry: We’re implementing contactless touchpoints for ticketing and entry. Paper tickets will be available only upon request or due to operational necessity.

  • Enhanced cleaning procedures: We’re executing regular and thorough cleanings of all restrooms and public touchpoints, including tables, chairs, elevators, and handrails.

  • Hand sanitizer: Lincoln Center is making hand sanitizing stations available throughout the campus.

Visitors who require accommodations beyond any of the ones listed above should contact our Customer Relations team at (212) 875-5656.

In addition to visiting this page for health and safety information, sign up for our weekly newsletter.

CLEAR Health Pass

Lincoln Center has partnered with CLEAR Health Pass, which provides a secure, digital proof of vaccination. Complete your health screening with CLEAR Health Pass ahead of time to access quick entry lanes and avoid long lines.

Download and follow the prompts to enroll here.

Enroll and complete your Health Pass before arriving to use the fast lane entry:
  • 1. Download the CLEAR app and tap on the white Health Pass tile.
  • 2. Select Events and scroll down to Alice Tully Hall.
  • a. Can’t find it? Just tap on “Have a Code?” and type in TULLYHALL.
  • 3. Tap “Enroll or verify you’re in CLEAR” to create your CLEAR member account.
  • a. New to CLEAR? When prompted, enter your email address, phone number, and have your government-issued photo ID ready to complete enrollment.
  • b. Already a CLEAR member? Use the email address associated with your membership and snap a quick selfie to verify your identity.
  • 4. Tap “Add COVID-19 Vaccination” and follow prompts to securely confirm your proof of vaccination.

Before arriving, have your Health Pass open and ready.
  • 1. Open the CLEAR app and tap on the white Your Pass tile.
  • 2. Confirm your identity with a quick selfie.
  • 3. Tap “Open Health Pass” to get your result. Green means you’re good to go.

Need help? Call (855) CLEAR-ME, tap “Get In Touch” in the app, or contact clientservices@clearme.com for assistance.

Contact Us

If you have any questions about the health and safety guidelines, or require a refund, please contact us at:

Customer Relations & Tickets
(212) 875-5656
customerservice@nyphil.org

Patron Ticket Service
(212) 875-5690
patrondesk@nyphil.org