Tickets and Subscriptions 

  • How do I buy tickets? 

    Online
    Ordering tickets online is the fastest way to get the best available seats. Simply log in or register. All information is processed using secure data encryption, so your account information is both safe and private.

    • Browse events in the season calendar. On any concert page, click “Buy Tickets” for the desired date(s).
    • Select your seat section and ticket quantity. You can select your own seats on the seating chart or click “Best Available” to have the best available seats selected for you.
    • Enter payment, billing, and shipping information, if not already on file for your account.
    • Review and confirm your order before hitting “SUBMIT PAYMENT.” You will receive an email confirmation immediately.
      Please Note
    • Online tickets must be ordered at least 2 hours before concert time.
    • A $3.50 per ticket facility fee is applied to all online tickets purchased outside of a Curated Series package. In addition, a service charge of $7.50 per ticket is applied to all tickets after the Subscriber Presale period ends for the upcoming season. A $12 transaction fee is applied to all Curated Series packages and Create Your Own series. A $3.50 mailing fee is applied to all orders that are mailed. Please contact Customer Relations at (212) 875-5656 if you need your order mailed.
    • Look for the accessible seating icon to purchase removable wheelchair locations.
     
    In Person
    The David Geffen Hall Box Office is temporarily closed. Please visit the Alice Tully Hall Box Office to purchase tickets.

    By Phone 
    To order by phone, call the Customer Relations Office at (212) 875-5656 Monday through Friday, 10:00 AM–6:00 PM; Saturday, 1:00–6:00 PM; and Sunday, noon–5:00 PM. You may use your American Express, Mastercard, Visa, Diners Club, or Discover card for payment. 

  • Which credit cards do you accept?
    We accept the following major credit cards: American Express, Mastercard, Diners Club, Visa, and Discover. 
  • May I pay with more than one credit card? 
    Multiple credit cards are not accepted for a single online transaction. Multiple credit cards are accepted over the phone. 
  • What is the difference between a Curated Series and Create Your Own Series?

    The New York Philharmonic typically offers two types of subscription: a Curated Series and a Create Your Own Series. Please note that only Create Your Own Series are available for the 2021–22 season, when the Orchestra is performing at Alice Tully Hall and the Rose Theater at Jazz at Lincoln Center’s Frederick P. Rose Hall. There are no Curated Subscription Series for this one season.

    Create Your Own Series allow you to pick and choose your own dates that fit your schedule. You are seated ahead of the general public, and there are no fees if you need to exchange your ticket.

    Curated Series, designed by the New York Philharmonic, guarantee you a specific seat for every performance in your series. Offering the very best prices and benefits, they give you the opportunity to renew your same series and seats year after year. You also lock in your prices — not only do you never pay any fees for any exchanges you need to make, you also don’t have to worry about rising costs if a concert you want is selling out.  Please note that Curated Series are not available for the 2021–22 season, when we are performing at Alice Tully Hall and the Rose Theater at Jazz at Lincoln Center’s Frederick P. Rose Hall.

  • What are the benefits of being a subscriber?
    Subscribers get the best seats at the best price, scheduling freedom, and much more!  

    Best Seats 
    Subscribers are seated before the general public.

    Priority Access
    2021–22 season subscribers will receive priority access to seating in the reimagined David Geffen Hall in the 2022–23 season. Subscribers also receive presale access to special events and films.

    Schedule Freedom 
    Schedule conflict? No problem. Just exchange your tickets for any other subscription concert in the season. There are no ticket exchange fees for subscribers, and you can exchange your tickets online, over the phone, by mail, or in person.

    Subscriber Premium Rewards
    Save at restaurants, bookstores, parking garages, and more. 
  • What are Add-On tickets?
    Subscribers can order additional individual tickets at the discounted subscription rate all year long, even after single tickets go on sale to the general public. Examples of add-on tickets include our annual film concert series, galas, and select holiday concerts. 
  • How do e-Tickets work?
    It’s fast, simple, and convenient! Here’s how it works:
    • During the checkout process, choose e-Tickets as your delivery method. 
    • Access your tickets
      Access your tickets by visiting the Upcoming Events page of your account and clicking the “View Tickets” button beneath the concert date. Your tickets will appear in a separate window for you to print. You may also log into your account via your smart phone and click “View Tickets” to open the ticket file so it can be scanned directly from your phone.
    • Bring your printed tickets to the concert, or access the e-Tickets on your phone. Your tickets will be scanned at the gate for entry to the event. Enjoy! 
  • Are there benefits to choosing e-Tickets?

    Yes! Savings and convenience.

    • You can print them any time. No more worrying about misplacing your tickets. 
    • You can forward them to others attending the event so they can print their own tickets and meet you at your seats. 
    • e-Tickets provide contactless entry, enhancing the safety of our audience members and staff. 
  • Do I need any special hardware or software to use e-Tickets? 

    You likely have everything you need.

    • A smart phone. Our tickets work on your phone. Just click the link in your confirmation page as you arrive at the hall for your concert. 
    • If you don’t have a smart phone, you can still print your tickets from home. Any inkjet or laser printer (color or black & white) with a resolution of 300 dpi or more is able to print e-Tickets. Use 8.5” x 11” size plain white paper for best results. 
    • Adobe Acrobat Reader 5.0 or higher. If you do not have it, download it now for free. 
  • What if I print more than one copy of my e-Ticket or a photocopy of my e-Ticket is made? 

    Only the first scan of the barcode on your ticket will be allowed entry. Make sure you keep the printed ticket in a safe place, like where you would keep cash, and protect it just like you would any other ticket. If more than one copy does arrive, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, a representative from New York Philharmonic Customer Relations will investigate further. Only one person will be admitted per barcode. 

  • If I order multiple tickets on a single order, how many emails will I get? 

    You will receive one confirmation email for each order placed online. If you selected e-Tickets delivery, the “View Tickets” button in your confirmation email will display all tickets in a separate window for you to print. 

  • What if I can’t find my e-Tickets?
    Be sure to check your spam filter for an email from customerservice@nyphil.org. If you still can’t locate it, please contact us and we will help you with your order. 
  • What if I did not receive my confirmation email?
    Please confirm it wasn’t caught in your spam filter. Our confirmation emails are sent from customerservice@nyphil.org. If you did not receive your confirmation email, please contact us so we can help you with your order.
  • What if I’m unable to attend a concert?

    You can exchange your tickets, donate them back to the Philharmonic for resale, or transfer your tickets to a friend. Here’s how: 

    Exchange Online:

    • Log in to your account and select the “My Upcoming Events” tab. If you do not have an online account, please contact Customer Relations at (212) 875-5656, and they will set one up for you. 
    • Click the red “Exchange” icon below the tickets you wish to exchange. 
    • Select and confirm the specific seats to be exchanged. 
    • Browse the season calendar and click “Exchange” beside the performance date of your choice. 
    • Select your seating section and the quantity of tickets you are exchanging, and click on “Add to cart” to confirm your order. 
    • Review your order, then click on “Proceed to Checkout.” 
    • Select your delivery method.
    • After reviewing your order, complete your exchange by clicking on “Place Order.” 
      You will receive an email confirmation immediately after completing the exchange. If you do not receive one please call Customer Relations. Once you exchange your tickets, your original tickets are no longer valid.    
     
    In Person: Visit the  Alice Tully Hall Box Office up to two hours before the scheduled concert time to exchange tickets.  

    On the Phone: Call Customer Relations at (212) 875-5656 Monday through Friday, 10:00 AM–6:00 PM; Saturday, 1:00–6:00 PM; and Sunday, noon–5:00 PM. Phone exchanges must be completed at least two hours before the concert you wish to attend. 

    Give Your Tickets to a Friend: Now we make it easy for you to pass your tickets to your friend. Just call (212) 875-5656 at least two hours before concert time to have the tickets transferred to your friend’s name and held at Will Call. 

    Donate Your Tickets, which qualifies as a tax-deductible contribution to the New York Philharmonic. 
  • What is your exchange policy?

    We regret that we are unable to exchange tickets from past-dated concerts. There are no exceptions. 

    If you are exchanging into a more expensive section or concert, you will be charged the difference in price. Any special offers used for the initial purchase will not apply to exchanges. Payment must be made at the time of the exchange. If you are exchanging into a less expensive seating section, you will accrue a ticket exchange credit that may be used throughout the season toward other exchanges or additional ticket purchases. Tickets cannot be exchanged into future seasons and ticket exchange credit can be used only for tickets within the season in which it was accrued. The ticket exchange credit will expire at the end of the season. It will not be refunded. You may donate your ticket exchange credit toward a membership. Call Customer Relations at (212) 875-5656, Monday through Friday, 10:00 AM–6:00 PM; Saturday, 1:00–6:00 PM; and Sunday, noon–5:00 PM. 

    Discounted single tickets are not eligible for exchange. 

    Non-subscription tickets must be exchanged online or in person at the  Alice Tully Hall Box Office; they are not eligible to be exchanged over the phone. 

 

Venues and Accessibility 

 

Concert Experience

  • What is your policy on bringing young children?

    Because audience members under 12 years of age currently cannot receive the vaccine, they will not be allowed entry. Anyone who is unable to be vaccinated due to disability or religious reasons and those under 12 years of age will receive a ticket refund. We look forward to a time when we can safely welcome everyone back to share the experience of live music.

  • What if dates, artists, or programs change?

    Occasionally there are unavoidable changes to the originally announced concert date, guest artist, or program, and we strive to notify you via phone or email when this happens. Your tickets for such concerts are valid regardless of the change and are not refundable. 

  • Can I bring my cell phone or camera?

    Yes, cell phones and cameras are allowed. However, we require that you turn off all cell phones, cameras, pagers, beeping watches, and other electronic devices before the performance begins — and that you check to see that they are again turned off after intermission, before the second half of the performance begins.

    Audience members may take photographs before and after the concert, as well as during intermission and applause. Please note, however, that no photography or recording of any kind is permitted during the performance. Anyone seen using a camera, smart phone, or other device for these activities will be asked to leave.   

  • When should I arrive?

    We suggest you arrive 20 to 30 minutes before the concert is scheduled to begin. That will give you ample time to find your seat, relax, read the Program Notes, and watch the musicians as they take the stage. New York Philharmonic concerts begin promptly at the announced starting time. In consideration of the performers and fellow concertgoers, we ask that you remain in your seat until the concert has ended. 

  • What if I arrive late?

    Concerts begin promptly at the announced starting time. Latecomers and those who leave the hall before or during a work will only be seated if there are appropriate breaks in the program.

  • What is your food and beverage policy?

    Rose Theater at Jazz at Lincoln Center’s Frederick P. Rose Hall: Refreshments will be available for purchase and may be enjoyed in the lobby prior to the performance. We ask that you please keep your mask on in between bites and sips. No food or drink will be allowed in the concert hall.

    Alice Tully Hall, Lincoln Center: At this time, no food or beverage service will be available. No food or drink will be allowed in the concert hall.

    For both venues, no outside food or beverages will be permitted.

  • When do I applaud?

    It has become commonplace to hold your applause during the short pause between movements or sections. Once the complete piece has ended, your applause is greatly appreciated.

  • How can I learn more?

    The Program Notes for each concert are posted on the New York Philharmonic website before the concert date. These notes will have information about the composer(s) and piece(s) to be played. Audio samples are also available for selected works in the concert calendar. 

    Kids of all ages will enjoy learning about the orchestra on our Learning @ Home page. 

    You can also sign up for our newsletters to stay up-to-date on all the events and activities happening at the New York Philharmonic. Sign up here.