We regret that we are unable to exchange tickets from past-dated concerts. There are no exceptions. 

If you are exchanging into a more expensive section or concert, you will be charged the difference in price. Any special offers used for the initial purchase will not apply to exchanges. Payment must be made at the time of the exchange. If you are exchanging into a less expensive seating section, you will accrue a ticket exchange credit that may be used throughout the season toward other exchanges or additional ticket purchases. Tickets cannot be exchanged into future seasons and ticket exchange credit can be used only for tickets within the season in which it was accrued. The ticket exchange credit will expire at the end of the season. It will not be refunded. You may donate your ticket exchange credit toward a membership. Call Customer Relations at (212) 875-5656, Monday through Friday, 10:00 AM–6:00 PM; Saturday, 1:00–6:00 PM; and Sunday, noon–5:00 PM.

Discounted single tickets are not eligible for exchange. 

Non-subscription tickets must be exchanged online or in person at the David Geffen Hall Box Office; they are not eligible to be exchanged over the phone.