Can't Attend a Concert?

For online exchanges, you have a 20 minute time limit to complete your transaction. If your transaction is not completed in that time, please log out and try again.

  1. Agree to Our Online Exchange Policy below:
    Tickets must be exchanged up to 2 hours prior to the concert you are scheduled to attend. We regret that we are unable to exchange tickets to past-dated concerts. There are no exceptions to this policy.

    If you are exchanging into a more expensive section, from a matinee into an evening concert, for a premium or more expensive concert, you will be charged the difference in price. Any special offers used for the initial purchase will not apply to exchanges. Payment must be made at the time of the exchange. If you are exchanging into a less expensive seating section, you will accrue a ticket exchange credit that may be used throughout the season towards other exchanges or additional ticket purchases. Ticket exchange credit can only be used for tickets within the season it was accrued. The ticket exchange credit will expire at the end of the season. It will not be refunded. At this time, ticket exchange credits cannot be redeemed online. It can only be used in person at the box office or over the phone with our Customer Relations department.

    Special Events may be exchanged into other Special Events in David Geffen Hall, but not into Subscription Concerts. Subscription Concerts can only be exchanged into other Subscription Concerts. New York Philharmonic concerts outside of David Geffen Hall are final sale and are not eligible for exchange. Discounted tickets are not eligible for exchange.

    A $20 per-ticket exchange fee will be applied to all single ticket exchanges. Non-subscription tickets must be exchanged online or in person at the David Geffen Hall box office; they are not eligible to be exchanged over the phone.

  2. 1) Log in to your account and select the “My Upcoming Events” tab. If you do not have an online account, please contact Customer Relations at (212) 875-5656 and they will set one up for you.

  3. 2) Click the red exchange icon below the tickets you wish to exchange.

  4. 3) Select and confirm the specific seats to be exchanged.

  5. 4) Browse the season calendar and click "Exchange" beside the performance date of your choice.

  6. 5) Select your seating section, the quantity of tickets you are exchanging, and click on "Add to cart" to confirm your order.

  7. 6) Review your order, then click on "Proceed to Checkout."

  8. 7) Select your Delivery method, if the concert you’re exchanging into is more than 10 days in advance, you can have the tickets mailed to you. The tickets can also be held at the David Geffen Hall Box Office or delivered as e-Tickets (please note: e-Tickets are not available for single-ticket exchanges).

  9. 8) After reviewing your order, complete your exchange by clicking on "Place Order."

  10. You will receive an email confirmation immediately after completing the exchange. If you do not receive one please call Customer Relations. Once you exchange your tickets, your original tickets are no longer valid. Please destroy your old tickets. If you are exchanging tickets more than 10 days in advance of a concert, your tickets will be mailed to you. Otherwise, they will be held at the David Geffen Hall Box Office.

I agree to the online exchange policy above.