For most email clients, whitelisting is as simple as adding the sender's from/reply-to address to your contacts list. In modern email clients like Gmail, Yahoo!, and AOL, you can hover over the sender's address and click Add to contacts.


Mobile

  • Gmail

    In the Gmail app, you have two options:

    1. 1. Report an email as “not spam” (if the email is in spam).

    2. 2. Move an email from the promotional inbox to the primary inbox.

    If an email is ending up in your spam folder, open the email and click Report not spam. You can also tap the three dots in the upper right corner and click Mark important to give it priority in your inbox (shown in the video below).

    To move an email from the promotional folder to your primary inbox, open the email and tap the three dots in the upper right corner, then tap Move to > Primary.

  • Apple Mail

    Apple Mail doesn’t have the option to whitelist like some other email providers do. Instead, all you can do is mark something as “Not Junk” and it will be sent to your inbox. Here’s how:

    1. 1. Open your Mail app and go to the Mailboxes screen.

    2. 2. Select the Junk folder.

    3. 3. Find the email you want to whitelist and swipe left to see options.

    4. 4. Tap the More button.

    5. 5. Tap the Mark button.

    6. 6. Tap the Mark as Not Junk button.

  • Yahoo!

    To add an email address to your mobile Yahoo! Mail contacts (and ensure delivery), follow these steps:

    1. 1. Tap the hamburger menu (three stacked lines) in the top left.

    2. 2. Tap Settings and scroll down to Filters.

    3. 3. Select the email account you want to add a filter for.

    4. 4. Tap the + icon to add a new filter.

    5. 5. Name it anything you want (such as “Whitelist”), then either:
    • Add the exact email you want to whitelist, OR

    • Add the @domain.com you want to whitelist to get deliveries from every email coming from any email address on that domain.

    1. 6. Click the ✓ icon in the top right to save the filter.



 

Desktop

  • Outlook 20XX

    To whitelist an email in any version of Outlook after 2000:

    1. 1. Click the blue Click here to download pictures information box.

    2. 2. Click Add Sender to Safe Senders List. You can also click Add the Domain @domain.com to Safe Senders List to whitelist all emails coming from any email address on that domain.

  • Outlook 2003, Outlook 2016 and Outlook Office 365

    To ensure you continue to receive important emails in Outlook Office, please add New York Philharmonic to your list of “Safe senders” on Outlook:

    1. 1. Right click our email in your Inbox email list pane.

    2. 2. On the menu displayed move your mouse over or tap Junk.

    3. 3. Click or tap on Never block sender in the menu that rolls out.

    4. 4. The resulting popup will say:”The sender of the selected message has been added to your Safe Senders List.”

    5. 5. Click OK.

    To add sender to address book:

    1. 1. Open the email.

    2. 2. Right click on the from address.

    3. 3. Choose Add to contacts option.

  • Mac OS X Mail App

    To whitelist all emails from a domain in the Mail app for Mac OS X or macOS:

    1. 1. In the top menu, click Mail > Preferences.

    2. 2. Click the Rules tab.

    3. 3. Click Add Rule.

    4. 4. Enter a whitelist name in the Description field, such as “Whitelist: sumo.com” to create the new rule.

    5. 5. For conditions, set the first dropdown menu item to any. It should say: If any of the following conditions are met.

    6. 6. In the following dropdown menus, select From in the first field and Ends with in the second field.

    7. 7. In the text field following Ends with, enter the domain name that you want to whitelist. Include “@“ before the domain name to make the filter specific — for example, to whitelist all mail from the sumo.com domain, but not mail that might come from one of its subdomains (such as @subdomain.sumo.com), type “@sumo.com” into the field.

    8. 8. Click the plus sign next to the last condition to add another domain with the same criteria if you want to whitelist more domains.

    9. 9. In the Perform the following actions section, set the three dropdown items to: Move Message, to the mailbox: Inbox (or any target folder you want).

    10. 10. Click OK to save the rule.

  • Gmail

    There are three ways to whitelist emails using Gmail:

    1. 1. Gmail tabs

    2. 2. Marking an email as “not spam”

    3. 3. Creating a filter

    If you’re using Gmail tabs (Promotional and Social), click and drag the email you want to whitelist from the tab it’s in to the Primary tab, like so:

    Once done, you’ll get an alert saying “This conversation has been moved to Primary. Do this for all future messages from sender@theirdomain.com?” Click Yes.

    If the email is already in your spam folder, mark it as “not spam”. Open the email in your spam folder that you want to whitelist, then click Report not spam.

    Finally, if an email is already in your primary folder but you want to make sure all emails from this sender always end up there, you can create a filter. To do this, follow these steps:

    1. 1. Click the cog icon in the top-right corner, and then Settings from the drop-down menu.

    2. 2. Click the Filters tab then Create a new filter.

    3. 3. Enter the domain of the email you want to whitelist in the From field.

    4. 4. Click Create filter with this search.

    5. 5. In the box titled When a message arrives that matches this search select Never send it to spam.

    6. 6. Click the Create filter button.

  • AT&T Yahoo!

    AT&T uses the Yahoo! Mail app platform, so whitelisting instructions are the same with both. To whitelist contacts with these email providers:

    1. 1. Click the contact book in the right-hand menu.

    2. 2. At the bottom of the sidebar, click +Add new contact.

    3. 3. Enter the name and email information of the sender you want to whitelist (you can use a business name).

    4. 4. Click Save.

  • AOL

    To whitelist emails on AOL:

    1. 1. Open the email you would like to whitelist.

    2. 2. Click their email contact name and address, then click Add Contact.

    3. 3. Enter their first and last name (company name works).

    4. 4. Click Add Contact again. That’s it!