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Print at Home Questions & Answers
- How does Print at Home work?
- Are there benefits to choosing Print at Home?
- Which email from the New York Philharmonic contains my Print at Home tickets?
- Do I need any special hardware or software to use Print at Home?
- Will this ticket be accepted for the event?
- What if I print more than one copy of my ticket or a photocopy of my ticket is made?
- Why isn't Print at Home available for all events?
- What if I cannot print my tickets?
- What if I get disconnected or experience other problems while trying to get my tickets?
- What if I did not receive my confirmation e-mail?
- What if my tickets are stolen?
- If I order multiple tickets on a single order, how many emails will I get?
- If I order multiple tickets for multiple events, how many emails will I get?
Q. How does Print at Home work?
It's fast, simple and convenient! Here's how it works:
- Choose Print at Home as your delivery method.
- Buy your ticket(s).
- Print your tickets
Your Print at Home tickets will be e-mailed to you as an attached PDF. Save the attachment onto your computer. You now have your ticket stored. Print them at your convenience. All you'll need is Adobe Acrobat Reader 5.0 or higher. (If you don't have it, download it for free.) - Bring your tickets to the concert.
Your tickets will be scanned at the gate for entry into the event. Enjoy!
Q. Are there benefits to choosing Print at Home?
Yes! Convenience.
- You get your tickets right away, without waiting in will call lines at the Box Office or for mail delivery.
- You print them out anytime. No more worrying about misplacing your tickets!
- You can forward them to others attending the event so they can print their own tickets and meet you at your seats.
Q. Which email from the New York Philharmonic contains my Print at Home tickets?
When you select Print at Home as your delivery method during purchase, you'll get two e-mails. The first is your order confirmation e-mail. This e-mail only confirms your order and may not be used for entry into the event. Shortly after, you'll get another e-mail containing your Print at Home ticket(s) as a PDF attachment. You must open the attachment and print out the ticket(s) for entry into the event.
Q. Do I need any special hardware or software to use Print at Home?
You probably already have everything you need. All you need are:
- Printer - Any ink-jet or laser printer (color or black & white) with a resolution of 300 dpi or more is able to print Print at Home tickets. Use 8.5" x 11" size plain white paper for best results. (If you're unsure of your printer's resolution/dpi, check the printer manual.).
- Adobe Acrobat Reader 5.0 or higher. If you do not have it, download it now for free.
Q. Will this ticket be accepted for entry into the event?
Yes!
The ticket that is printed through your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash, and protect it just like you would any other ticket!
Q. What if I print more than one copy of my ticket or a photocopy is made?
Only the first scan of the barcode on your ticket will be allowed entry.
Make sure you keep the printed ticket in a safe place like you would cash, and protect it just like you would any other ticket! If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned. If there is a dispute, the purchaser's name and the last four-digits of the credit card used to make the purchase is on each ticket. Only 1 person will be admitted per barcode.
Q. Why isn't Print at Home available for all events?
Only venues with the appropriate scanning equipment can offer Print at Home.
We are working on increasing venue and event participation, and availability is increasing every day.
Q. What if I cannot print my tickets?
Check to make sure you have Adobe Acrobat Reader 5.0 (Free) or higher.
- Make sure your printer is on and the cables are connected to your computer.
- Make sure your computer has enough memory available; try closing any unnecessary programs.
- Still unable to print? Contact us and we’ll have your tickets printed and mailed to you or held for will call at the Box Office.
Q. What if I get disconnected or experience other problems?
Choose one that applies to you:
I still haven't received my tickets yet.
- Go to your New York Philharmonic Account and check your order.
- If your order is not on file, contact us for help.
Q. What if I did not receive my confirmation e-mail?
If you did not receive your confirmation e-mail, please contact us so we can help you with your order.
Q. What if my tickets are stolen?
Contact us and we will help you with your order.
Q. If I order multiple tickets on a single order, how many emails will I get?
You will receive one confirmation e-mail plus one e-mail with a PDF attachment containing all tickets purchased for that order. The PDF file will have multiple pages with one ticket per page. Please note that if you place an additional order for more tickets to the same event, you will receive another set of e-mails.
Q. If I order multiple tickets for multiple events, how many emails will I get?
You will receive one confirmation e-mail plus one e-mail with a PDF attachment for each event.
For example, if you purchase one Alan Gilbert Conducts Mahler concert and one Young People’s Concert® within the same order, you will receive one confirmation e-mail, an e-mail with one PDF attachment for the Alan Gilbert Conducts Mahler concert and another PDF attachment for the Young People’s Concert®, for a total of two e-mails.
